Privacy Policy
The Mountain Center · themountaincenter.org · Last updated: [October 7, 2026]

1. Who We Are
‍The Mountain Center (formerly the Santa Fe Mountain Center) ("we," "us," or "our") is a nonprofit organization providing therapeutic outdoor adventure and behavioral health services in New Mexico. This Privacy Policy explains how we collect, use, share, and protect information when you visit themountaincenter.org (the "Website") or interact with us online.

By using the Website, you agree to the practices described in this policy. If you do not agree, please do not use the Website.

‍Contact us: The Mountain Center 1524 Bishops Lodge Rd, Suite B, Santa Fe, NM 87506 Phone: 505-983-6158 Email: info@themountaincenter.org

2. Important Note About Health Information
This policy applies to our Website only. It does not govern clinical or treatment records for clients of our programs, including Counseling Services, Aspen House Women's Recovery, Therapeutic Adventure, and Harm Reduction services. Those records are protected by federal and state law, including HIPAA and, where applicable, 42 C.F.R. Part 2 (confidentiality of substance use disorder patient records), and are described in our separate Notice of Privacy Practices [LINK TO NOTICE OF PRIVACY PRACTICES].

‍Please do not include sensitive health, diagnosis, treatment, or substance use information in website contact forms, emails, or social media messages. These channels are not designed for confidential clinical communication. If you need support, please call us at 505-983-6158. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline) or call 911.

3. Information We Collect
‍Information you give us. We collect information you choose to provide when you:
- Submit a contact or inquiry form, or email or call us
- Make a donation
- Subscribe to our newsletter or other communications
- Register for programs, trainings, or courses (such as Professional Development, youth programs, or the Wilderness First Responder Recertification Course)
- Apply for a job or volunteer opportunity
- Request information about our services

This information may include your name, email address, mailing address, phone number, organization, and the details of your message or request. For donations, we may also receive payment-related information, as described below. For youth programs, we may collect a parent or guardian's contact information and information about the participant, as needed to process the registration. [CONFIRM WHAT IS COLLECTED ONLINE VS. ON PAPER FORMS]

‍Information collected automatically. When you visit the Website, our systems and third-party tools may automatically collect:
- IP address, browser type and version, device type, and operating system
- Pages viewed, links clicked, time and date of visit, and time spent on pages
- Referring website or search terms that brought you to us
- Approximate geographic location based on IP address

‍Cookies and similar technologies. We and our service providers use cookies and similar technologies to keep the Website functioning, remember preferences, and understand how visitors use the Website. [CONFIRM: GOOGLE ANALYTICS, GOOGLE SEARCH CONSOLE, ANY ADVERTISING OR SOCIAL MEDIA PIXELS SUCH AS META PIXEL]

You can set your browser to refuse cookies or alert you when cookies are being used. Some parts of the Website may not work properly if you disable cookies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

4. How We Use Information
We use the information we collect to:
- Respond to your questions, requests, and applications
- Provide, operate, and improve the Website and our programs
- Process donations, issue receipts, and acknowledge your support
- Process program and course registrations
- Send newsletters, event invitations, fundraising appeals, and other updates (you may opt out at any time)
- Analyze Website use and improve content and user experience
- Maintain the security of the Website and prevent fraud or misuse
- Comply with legal obligations and enforce our policies
- Evaluate job applicants

5. Donations and Payment Information
Donations made through our Website are processed by a third-party payment processor [NAME OF DONATION PLATFORM/PROCESSOR]. We do not store full credit card numbers on our own servers. The processor collects and handles your payment information under its own privacy policy and security standards. We receive information about your donation, such as your name, contact information, donation amount, and date, so that we can acknowledge your gift and keep appropriate records.

‍We do not sell, rent, or trade our donors' personal information. [CONFIRM THIS MATCHES ORGANIZATIONAL PRACTICE]

6. How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers. We use trusted companies and individuals to help us operate, including website hosting, analytics, email communications, donation processing, and our membership and constituent management software [CONFIRM: E.G., MEMBER365 OR OTHER CRM]. They may use your information only to perform services on our behalf and are expected to protect it.
- Legal requirements and safety. We may disclose information when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, property, or safety of our organization, our clients, or others.
- Organizational changes. If our organization undergoes a merger, restructuring, or transfer of assets, information may be transferred as part of that process.
- With your consent. We may share information for other purposes when you give us permission.

7. Third-Party Websites and Embedded Content
The Website includes links to and embedded content from third parties, including Google Maps (on our locations pages) and our Facebook and Instagram pages. These third parties may collect information about you, including through cookies, when you interact with their content. We do not control their practices. We encourage you to review their privacy policies.

8. Do Not Track and Global Privacy Signals
Some browsers offer a "Do Not Track" setting. [OPTION A: The Website does not currently respond to Do Not Track signals. OPTION B: We honor Do Not Track and Global Privacy Control signals. CONFIRM WHICH IS TRUE BEFORE PUBLISHING.]

9. Children's Privacy
The Website is intended for adults. It is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the Website. Many of our programs serve youth, and registration for those programs is completed by a parent or legal guardian. If you believe a child under 13 has provided personal information to us through the Website, please contact us and we will delete it.

10. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect information we collect through the Website. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, accounting, and reporting requirements (for example, donation records), and then delete or de-identify it. [CONFIRM RETENTION PERIODS]

11. Your Choices and Rights
- Email communications. You can unsubscribe from our emails at any time using the link in any message, or by contacting us.
- Access, correction, and deletion. You may ask us what personal information we hold about you, request corrections, or request that we delete it, subject to legal and recordkeeping obligations. Contact us using the information in Section 1.
- Cookies. You can control cookies through your browser settings.
- Donor recognition. If you prefer to give anonymously or not be listed in donor acknowledgments, let us know.

Residents of certain states or countries may have additional rights under local law. If you believe you have such rights, please contact us and we will respond as required by applicable law. [ATTORNEY TO REVIEW: APPLICABILITY OF STATE PRIVACY LAWS AND GDPR]

12. Visitors Outside the United States
The Website is operated in the United States. If you visit from another country, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. If we make material changes, we will post a notice on the Website. Your continued use of the Website after changes are posted means you accept the updated policy.

14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:The Mountain Center 1524 Bishops Lodge Rd, Suite B Santa Fe, NM 87506 505-983-6158 info@themountaincenter.org